Warranty & Returns

RETURN PROCEDURE
Help Us Process Your Return Quickly and Efficiently!
TO AVOID DENIAL OR DELAY, PLEASE REVIEW THIS DOCUMENT CAREFULLY
Returns can ONLY be processed if the following steps are STRICTLY followed
Review this Checklist Before Calling for Return Authorization
NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!
All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 7 business days from the time your return is received.

Returning a DEFECTIVE ITEM
Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Global PC Direct shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.

Manufacturer Restrictions
Some manufacturers have implemented returns restrictions that prevent Global PC Direct from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to Global PC Direct FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. Global PC Direct cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.

Non-Defective Returns
Returns of NON-DEFECTIVE items that are returnable by Global PC Direct to product manufacturers may, at Global PC Direct sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 20% RE-STOCKING FEE (25% FOR FREE SHIPPED ITEMS) and such returns will be for store credit or refund at Global PC Direct sole discretion within 30 days of original invoice date. Please call us at 510-623-9888 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Software And Consumables
OPEN SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.
ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packag-ing, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Global PC Direct return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:
Products which are improperly packaged

Products returned to Global PC Direct in non-qualified shipping container

Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering

Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)

Products or packages with barcode label removed

Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Global PC Direct maintains serial number tracking)

DAMAGE: Cracked components or damage to any circuit boards

DAMAGE: Any dents, scratches, defacement or abuse of base casting

DAMAGE: Torn or punctured tape seals

DAMAGE: Loose, damaged or removed screws/fasteners

Product Categories: CPU, notebooks and other items so labeled with a security seal will not be accepted for return

Step 2: Get a Return Authorization (RA) Number
Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 7 days. Any return we receive without an RA number will be documented and returned to you. RMA No. could be obtained by logging in to your account and using the RMA Request form available online.

Step 3: Ship and Insure Your Return
We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier� that can provide you with “proof of delivery.� Global PC Direct shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion Global PC Direct may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.

IMPORTANT NOTICE:
If Your Return does not qualify
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at Global PC Direct to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.